Default Banner Title

Massmart Ethics

Massmart recognised that unethical practice in our internal operations and/or our supply chain has the potential to damage our brands, undermine stakeholder trust and tarnish the Group reputation. Our expected standard of ethical behavior is described in the Massmart Code of Ethical Conduct.

In 2013 the Massmart Code of Ethical Conduct was revised to align it with the Walmart Statement of Ethics. This Code comprises of numerous sections: introduction, raising concerns and speaking out, leading with integrity in the -workplace, -marketplace and -communities, an index and full contact details.

We promote the principles and standards contained within this Code to both our employees and suppliers through activities that include:

  • Appointing a trained and accredited Ethics Officer at Group level and in each of the Group’s Divisions
  • Ethics reporting at Group and Divisional Boards, Social and Ethics Committee; and a Group Ethics Forum with all Divisional Ethics Officers meeting bi-annually
  • Conducting employee surveys, displaying ethics awareness, conducting focused training and distributing a booklet of the Code to all new and existing employees with related promotional material
  • Operating an anonymous Ethics Reporting Line and Ethics Guidance line


Ethics Guidance Line

Massmart Ethics questionm 1B
There to help you seek guidance on the Code of Ethical Conduct, company policies and ethics dilemmas

South Africa 0800100 200
Rest of Africa +27 31 571 5481


Ethics Reporting Line

Massmart Ethics logo Trust 1B
There to help you report workplace dishonesty, fraud and other unethical behaviour

South Africa 0800 20 32 46
Botswana  0800 600 644 BTC
1144 Orange
71119602 Mascom
Ghana 233-544 315 491
Lesotho 80022055 Econet only
+27 31 571 5488
Malawi  ZAIN TNM 847
MTL 80000847
Mozambique 800112233 TDM
Namibia 0800 003 313
08191847 Mobile MTC
Nigeria  +234 708 060 1872
Swaziland  SPTC 800 7006
Tanzania  TTCL 0800 110 025
Uganda +27 31 571 5488
Zambia  50800 Airtel
Rest of Africa +27 31 571 5488
South Africa 32846
Rest of Africa +27 72 014 4445
go to top