Makro to invest in online click and collect lockers at Sasol petrol station forecourts
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Informed by the experience of companies such as Walmart-owned Asda, Makro is acquiring access to sites to enable delivery of online customer orders to conveniently located secure lockers, making this an additional option for customers collecting online orders from Makro stores.
These secure lockers, using a proven technology already deployed in other markets, will be located in safe and convenient locations including petrol station forecourts, fast food restaurants, office parks and Makro stores. They provide customers with an additional delivery option which will supplement the home delivery and in-store click and collect solutions already offered by Makro.
Delivery to a secure locker entails customers selecting a convenient locker site that meets their needs, after which they receive a text message confirming that the order is ready for collection, and a unique code to identify themselves and gain access to a locker.
Commenting Makro CEO Doug Jones said: “We view click and collect locker order fulfilment as an important part of our medium term online strategy, as it provides our customers with another convenient touch point with our brand. We are delighted to have concluded an agreement with Sasol which will provide nationwide access to their extensive forecourt network.”
Mohamed Carrim, Head of Retail – Sasol Oil, said: “This is an exciting partnership that uses leading edge technology to reinforce our complementary strengths resulting in added value for our customers and franchisees”.
Jones added that he anticipated Makro being in a position to announce further rollout plans by mid-2015.
Artist’s impression – A Makro Locker at a Sasol Delight Forecourt
For queries contact
Annaleigh Vallie – Group Communication Manager
+2711 797 0293
Notes to editors
Makro has 19 warehouse clubs in South Africa trading in food, general merchandise and liquor with stores located in major metropolitan areas, operating under a low cost/low margin trading philosophy. This ethos enables high volume distribution of merchandise at competitive prices. Makro’s consumers include retail and commercial customers and traders.